Delivery
• Flat-rate delivery charge of €2.99 on all orders
• Orders processed within 12 hours of confirmation
• Estimated delivery within 1–3 working days
• Email with tracking code sent upon dispatch
• For orders outside the EU, any customs duties are payable by the customer
Returns
• 30 days to request a return from the date of delivery
• For EU customers, 14-day right of withdrawal without giving a reason
• The item must be unworn, unwashed, with original labels and in its original packaging
• To initiate the return process, please email info@luckylap.com
• Refund within 10 working days of the return being accepted, via the same payment method
